Thank you for purchasing our product. It is with great pride we welcome all of you and look forward to providing support and help you in the best possible way.
This support policy outlines the level of support you can expect from our team. Feel free to reach out to us if you have any questions or concerns regarding the policy.
What Our Support Covers
We are happy to assist you with any general questions related to our products, installation, and usage.
We are always happy to provide support if you have an active license, but we ask that you ensure you have the latest version of products at all times.
What Our Support Doesn’t Cover
We do not provide support for any third-party services, plugins.
Server-related queries should be taken up with your hosting provider
Help with debugging third party issues arising with the theme or our addons
How Do We Offer Support?
We offer support through our website. You can log in to store.kapasias.com and goto HELPDESK and raise a Ticket.
We do not provide phone or tele-conference support.
We are available 24*7*365 days for our customers. We have a passionate team of experts who ready to respond to your queries as quickly as possible, in less than 24 hours.
We provide support for our Free users as well. You can expect a response within 48 hours for tickets opened on weekdays and 72 hours on weekends
We reserve the right to change, modify or tweak the support policy without notice at any time. Do refer to this periodically for any changes whatsoever.